Here are our top 10 most frequently asked questions...
If your phone doesn't work as it is supposed to, or something is missing from the box then contact us directly. Access our Contact Page here.
If the matter is urgent, please call us on 02 9816 3059
Refurbished can mean several things when it comes to smartphones.
Generally, the phone may have been returned to the manufacturer with a problem and that original customer is given a new phone. The faulty phone is then stripped down, fixed, repaired and tested before being boxed up and sent to us.
There are other reasons why a phone has been classed as refurbished, sometimes brand new shipments of phones are damaged in transit. These phones are returned to the factory and repair and then classified as refurbished, so you could actually end up with a phone that is actually brand new and has never been used.
All our phones are graded either A+, A, B or C.
Every smartphone is tested before delivery
Q. My company requires a roll out of refurbished smartphone, can you help?
A. Yes we can, our Business Team can offer highly competitive prices with multiple delivery addresses within Australia and internationally. For several corporate and government clients, we provide customised service plans for replacing DOA, Damaged and Broken phones within one business day.
Contact Us on (02) 9816 3059 or to send us an email click here
We currently don't have a flat discount for students in Australia.
For organisations such as schools, colleges and universities our Business Team can assist with special pricing, multiple delivery addresses and service level customisation.
Please contact our Business Team on 02 9816 3059 or you can email them by clicking here
We have three important aspects of our warranty:
When your phones is delivered, if the phone doesn't switch on after charging it we class this as "Dead on Arrival". In this instance, complete a Warranty Submission Form found in your account page. In most circumstances we will dispatch another handset to you and cover the cost of returning the one you have. We will send your new handset by our fastest delivery method.
If the phone does switch on but doesn't work correctly when you receive it, we will usually replace the phone with another refurbished model of the same grade you purchased or better. In some cases the phone may need to be tested or simply have the Operating System reloaded.
All our phones are covered with a 90 day warranty which covers most aspects of the phone except for accidental or purposeful damage. In the event your phone becomes faulty with 90 days of purchase, please complete a Warranty Submission Form found in your account page. In most circumstances we will ask you to return the phone you have and then dispatch another refurbished model of the same grade you purchased or better on our fastest delivery service.
After 90 days we no longer cover your phone with any warranty or guarantee. In this circumstance we still may be able to repair the phone for you are your own cost.
Businesses that purchase in excess of 20 refurbished phones per year can also purchase customised Service Level Agreements for covering their fleet of smartphones and tablets.
To find out more about Commercial Service Agreements, please contact our Business Team on 02 9816 3059
If you still need help, contact us by clicking here